Jeton
はじめに
LA Orange CY Limitedのプライバシーポリシーへようこそ。
LAオレンジ・リミテッドは、ジェトン（Jeton）の商号で、電子マネー（e-money）を配布または換金し、電子マネー機関に代わって特定の決済サービスを提供するために、2011年電子マネー規制に基づいて金融行動監視機構（FCA）の認可を受けており、FCA登録番号は902088です。LAオレンジ・リミテッドは、イングランドおよびウェールズで登録され、会社番号は11535714で、登録事務所の住所はThe Shard Floor 24/25, 32 London Bridge Street, London, SE1 9SG, United Kingdomです。
LAオレンジCYリミテッドは、ジェトン（Jeton）の商号で、2012年および2018年の電子マネー法（Law 81(I)/2012）に基づき、キプロス中央銀行から電子マネー（e-money）の配布または換金について認可を受けており、ライセンス番号は115.1.3.66です。LA Orange CY Limitedは、会社法（Cap 113）の規定に基づいてキプロス共和国で設立され、登録番号はHE 424807で、登録事務所の住所はGladstonos, 116 M. Kyprianou House, 3&4th Floor, 3032, Limassol, Cyprusです。
ジェトンは、お客様のプライバシーを尊重し、個人情報の保護に努めます。この個人情報保護方針は、お客様が当社のウェブサイトを訪問された際（どこから訪問されたかにかかわらず）、当社がお客様の個人情報をどのように保護するかについてお知らせするとともに、お客様の個人情報の権利および法律がどのようにお客様を保護するかについてお知らせするものです。本プライバシーポリシーは、当社の利用規約を補足するものであり、本プライバシーポリシーで定義されていない用語については、利用規約を参照してください。
本プライバシーポリシーは、お客様（またはお客様が代表する事業体）が当社のウェブサイトにアクセスする際、または当社の製品およびサービスの利用を申し込む際、およびお客様が当社の製品およびサービスを利用する際に、お客様の個人情報に適用されます。お客様が当社にお客様の個人情報を提供しないことを選択された場合、当社の義務の履行が遅延または妨げられる可能性があります。当社は、お客様（またはお客様が代表する事業体）に対してサービスを提供することができなくなるか、または禁止される場合があります。さらに、当社は、お客様（またはお客様が代表する事業体）へのサービスの提供を終了する場合があります。
この個人情報保護方針は階層形式で提供されているため、以下に記載されている特定の領域をクリックして確認することができます。また、本プライバシーポリシーで使用されている用語の意味を理解するために、用語集をご利用ください。
1. 重要なお知らせ
1.1 本プライバシーポリシーの目的
この個人情報保護方針は、お客様がジェットンの製品およびサービスの利用を申し込む際にこのウェブサイトを通じて提供されるデータを含め、お客様がこのウェブサイトを利用することにより、ジェットンがお客様の個人データをどのように収集し、処理するかについての情報を提供することを目的としています。このウェブサイトは、お子様を対象としたものではなく、お子様に関するデータを故意に収集することはありません。
本プライバシーポリシーと、当社がお客様の個人情報を収集または処理する際に当社が提供するその他のプライバシーポリシーまたは公正な処理に関するポリシーを合わせてお読みになり、当社がお客様の個人情報をどのように使用するのか、またなぜ使用するのかを十分にご理解いただくことが重要です。
本プライバシーポリシーは、他の通知およびプライバシーポリシーを補足するものであり、それらを上書きするものではありません。
1.2 コントローラー
Jetonは、様々な法人から構成されており、その詳細は、www.jeton.com。
本プライバシーポリシーは、Jetonグループを代表して発行されるものであり、本プライバシーポリシーにおいて、「Jeton」、「当社」、「弊社」と記載されている場合は、お客様のデータ処理に責任を負うJetonグループの関連会社を指します。当社は、お客様が当社の製品またはサービスを購入される際に、お客様のデータの管理者がどの企業であるかをお知らせします。ジェットンは、本ウェブサイトの管理者であり、責任を負います。
当社は、本プライバシーポリシーに関する質問を監督するチームを任命しています。本プライバシーポリシーに関するご質問（法的権利の行使を含む）は、以下の連絡先までお問い合わせください。
連絡先：dpo@jeton.com
本プライバシーポリシーまたは当社のプライバシー慣行に関するご質問は、当社の関連チームまでお問い合わせください。
1.3 個人情報保護方針の変更および変更について当社に通知する義務
当社は、プライバシーポリシーを定期的に見直しています。本バージョンの最終更新日は2024年4月です。
当社が保有するお客様の個人データが正確かつ最新のものであることが重要です。当社とのお取引期間中にお客様の個人データに変更が生じた場合は、当社までお知らせください。
1.4 サードパーティ・リンク
本ウェブサイトには、第三者のウェブサイト、プラグイン、アプリケーションへのリンクが含まれている場合があります。これらのリンクをクリックしたり、これらの接続を有効にしたりすると、第三者がお客様に関するデータを収集または共有する可能性があります。当社はこれらの第三者のウェブサイトを管理しておらず、そのプライバシーに関する声明や運営について責任を負いません。当社のウェブサイトを離れる際には、訪問するすべてのウェブサイトのプライバシーポリシーをお読みになることをお勧めします。
2. 当社が収集するお客様に関するデータ
個人データまたは個人情報とは、個人を特定できる個人に関するあらゆる情報を意味する。身元が特定できないデータ（匿名データ）は含まれません。
当社は、お客様に関するさまざまな種類の個人データを収集、使用、保存、転送することがありますが、これらのデータは以下のように分類されます：
本人確認データには、姓名、ユーザー名または同様の識別子、配偶者の有無、役職、生年月日、性別、身分証明書番号、登録する個人の写真、業種、アカウントの目的などが含まれます。
連絡先データには、電子メールアドレスおよび電話が含まれます。
財務データには、銀行口座、支払カードの詳細、およびジェットンにリンクされている第三者機関が発行する支払方法が含まれます。
取引データには、日付、時間、金額、取引に関連するデバイス、送信者および受信者のIPアドレス、送信者の名前および登録情報、受信者の名前および登録情報、支払いとともに送受信されたメッセージ、支払いに使用されたデバイス情報、支払手段などが含まれます。
技術データには、インターネットプロトコル（IP）アドレス、お客様のログインデータ、ブラウザの種類とバージョン、タイムゾーンの設定と場所、ブラウザのプラグインの種類とバージョン、オペレーティングシステムとプラットフォーム、およびお客様がアクセスするために使用するデバイスのその他の技術が含まれます。
プロファイルデータには、お客様のユーザー名およびパスワード、お客様による購入または注文、お客様の興味、嗜好、お客様の行動に関する情報、フィードバックおよびアンケートが含まれます。
利用データには、お客様が当社のウェブサイト、製品、サービスをどのように利用されたかに関する情報が含まれます。
マーケティングおよびコミュニケーションデータには、当社および当社の第三者からのマーケティングの受信に関するお客様の嗜好、およびお客様とのコミュニケーションが含まれます。
当社はまた、統計データや人口統計データなどの「集計データ」を収集、使用、共有します。集計データは、お客様の個人データから派生する可能性がありますが、このデータが直接または間接的にお客様の身元を明らかにすることはないため、法律上、個人データとはみなされません。例えば、当社は、特定のウェブサイト機能にアクセスするユーザーの割合を計算するために、お客様の利用状況データを集計することがあります。ただし、当社が集計データをお客様の個人データと結合または関連付け、直接または間接的にお客様を特定できるようにした場合、当社はその結合データを個人データとして扱い、本プライバシーポリシーに従って使用します。
当社は、お客様に関する特別カテゴリーの個人データ（これには、お客様の人種または民族、宗教的または哲学的信条、性生活、性的指向、政治的意見、労働組合への加盟、健康に関する情報、および遺伝的データおよび生体認証データに関する詳細が含まれます）を収集しません。また、前科や犯罪に関する情報を収集することもありません。
2.1 個人データの提供を怠った場合
当社が法律または利用規約に基づいて個人データを収集する必要がある場合に、お客様が要求されたときにそのデータを提供しなかった場合、当社はお客様と締結している、または締結しようとしている契約（例えば、お客様に当社の製品およびサービスを提供すること）を履行できないことがあります。この場合、当社は、お客様が当社と締結している製品またはサービスをキャンセルしなければならない場合がありますが、その場合はその時点でお客様に通知します。
3. 個人情報の収集方法
当社は、お客様から、およびお客様に関するデータを収集するために、以下のようなさまざまな方法を使用します：
直接のやりとり。利用者は、フォームに入力することにより、または電話、電子メール、その他の方法で当社とやり取りすることにより、利用者の身元、連絡先、財務データを当社に提供することができます。これには、お客様が当社の製品またはサービスに申し込む際に提供する個人データも含まれます；
当社のウェブサイト上でアカウントを作成する場合、当社のサービスまたは出版物を購読する場合、マーケティングの送付を依頼する場合、コンペティション、プロモーションまたは調査に参加する場合、フィードバックまたは連絡をする場合。
- 自動化された技術または相互作用。お客様が当社のウェブサイトを利用する際、当社はお客様の機器、閲覧行動およびパターンに関する技術データを自動的に収集します。当社は、クッキー、サーバーログおよびその他の類似技術を使用して、この個人データを収集します。また、お客様が当社のクッキーを使用している他のウェブサイトを訪問した場合、当社はお客様に関する技術データを受け取ることがあります。詳細については、当社のクッキーポリシー（https://www.jeton.com/cookies-policy）をご覧ください。
- 第三者または公開情報源。当社は、以下のとおり、様々な第三者および公的
情報源からお客様に関する個人データを受け取ります： - 以下の関係者からの技術データ：
- EU域外に拠点を置くGoogleなどの分析プロバイダー；
- EU域内外の広告ネットワーク
- EU域内外の検索情報プロバイダー
- EU域内外に拠点を置く技術および決済サービスのプロバイダーからの連絡先、財務および取引データ
- EU域内外に拠点を置くデータブローカーまたはアグリゲーターからのIDおよび連絡先データ
- 事業者登録や選挙人名簿など、一般に入手可能な情報源から入手した個人情報および連絡先データ。
4. 個人情報の利用目的
当社は、法律で認められている場合にのみ、お客様の個人データを使用します。
最も一般的な場合、当社は以下のような状況でお客様の個人データを使用します：
- 当社の正当な利益（または第三者の利益）に優先しないために必要な場合。
- 令状、裁判所命令、またはその他の法律により要求される情報提供など、法的義務に従う必要がある場合。
当社がお客様の個人データを処理するために依拠する法的根拠の種類については、以下をご覧ください。
一般的に、当社はお客様の個人データを処理する法的根拠として同意に依拠することはありませんが、第三者のダイレクトマーケティングコミュニケーションをEメールまたはテキストメッセージでお客様に送信する前に、お客様の同意を得ます。お客様は、当社に連絡することにより、いつでもマーケティングへの同意を撤回する権利を有します。
4.1 個人情報の利用目的
以下に、当社が計画しているお客様の個人データのすべての利用方法と、そのために当社が依拠する法的根拠を表形式で示します。また、適切な場合には、当社の正当な利益についても明記しました。
当社は、お客様のデータを使用する特定の目的に応じて、複数の合法的根拠に基づいてお客様の個人データを処理する場合があることにご留意ください。以下の表に複数の根拠が記載されている場合、当社がお客様の個人データを処理するために依拠する特定の法的根拠の詳細が必要な場合は、当社までお問い合わせください。
| 目的/活動 | データの種類 | 正当な利益の根拠を含む処理の合法的根拠 |
|---|---|---|
| お客様を新規顧客として登録し、お客様としての適格性を継続的に確認するため。当社は、肯定的な決定（お客様の登録または資格の確認）のみを自動的に行う場合があり、お客様について否定的な自動決定を行うことはありません。 | a. 身元 b. 連絡先 | お客様との契約の履行 |
| 以下を含むサービスの処理および提供 支払い、手数料、料金の管理 当社に支払われるべき金銭の収集と回収 | a. アイデンティティ b. 連絡先 c. 財務 d. 取引 e. マーケティングとコミュニケーション | a. お客様との契約の履行 b. 当社の正当な利益のために必要な場合（当社に対する債務を回収するため） |
| a. 当社の規約またはプライバシーポリシーの変更に関する通知 b. レビューの投稿またはアンケートのお願い | a. アイデンティティ b. 連絡先 c. プロフィール d. マーケティングとコミュニケーション | a. お客様との契約の履行 b. 法的義務を遵守するために必要 c. 当社の正当な利益のために必要（当社の記録を最新の状態に保ち、お客様が当社の製品/サービスをどのように利用しているかを調査するため）。 |
| 抽選、懸賞への参加、アンケートへの回答 | a. アイデンティティ b. 連絡先 c. プロフィール d. 用途 e. マーケティングおよびコミュニケーション | a. お客様との契約の履行 b. 当社の正当な利益のために必要な場合（お客様が当社の製品/サービスをどのように利用しているかを調査し、製品/サービスを開発し、事業を成長させるため） |
| 当社の事業および当ウェブサイトの管理および保護のため（トラブルシューティング、データ分析、テスト、システムメンテナンス、カスタマーサポート、データの報告およびホスティング、ウェブサイトおよびサービスの改善を含む） | a. アイデンティティ b. コンタクト c. テクニカル | a. 当社の正当な利益のために必要な場合（当社の事業運営、管理およびITサービスの提供、ネットワークセキュリティ、不正行為の防止、事業再編またはグループ再編のため） b. 法的義務を遵守するために必要な場合 |
| 適切なウェブサイトコンテンツおよび広告をお客様に配信し、お客様に提供する広告の効果を測定または把握するため。 | a. アイデンティティ b. 連絡先 c. プロフィール d. 用途 e. マーケティングおよびコミュニケーション f. 技術的なもの | 当社の正当な利益のために必要なこと（お客様が当社の製品/サービスをどのように利用しているかを調査し、それらを開発し、当社のビジネスを成長させ、当社のマーケティング戦略に反映させるため） |
| 当社のウェブサイト、製品/サービス、マーケティング、顧客関係および経験を改善するためにデータ分析を使用するため | a. 技術的なもの b. 使用方法 | 当社の正当な利益のために必要な場合（当社の製品およびサービスに対する顧客のタイプを定義するため、当社のウェブサイトを常に最新かつ適切な状態に保つため、当社の事業を発展させるため、および当社のマーケティング戦略を通知するため）。 |
| お客様に有益と思われる商品やサービスについて、ご提案やご提案をするため | a. アイデンティティ b. コンタクト c. テクニカル d. 使用法 e. プロフィール f. マーケティング＆コミュニケーション | 当社の正当な利益のために必要（当社の製品/サービスを開発し、事業を成長させるため） |
4.2 Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
4.2.1 Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
4.2.2 Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
4.2.3 Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of use of Your Account including transactions.
4.2.4 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible
with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of Your Personal Data
We may share your information with trusted third parties when:
- providing you with special features (services) upon your request (including J- Business)
- responding to a subpoena, warrant, court order, or as otherwise required to by law
- conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so;
- Interacting with our approved business service partners who are held to contractual and legal regulations as to how they are permitted to handle your data; and,
- Gathering your IP address, browser type, access times to improve our site
We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
We share your personal data within the Jeton Group. This will involve transferring your data outside the EU wherever members of the Group are located.
Many of our external third parties are based outside the EU so their processing of your personal data will involve a transfer of data outside the EU.
Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will transfer your personal data only to countries that offer an adequate level of protection for personal data, ensuring that your information remains safeguarded during the transfer, as required by law.
- Where we use certain service providers, we may use specific contracts approved for use in the EU which give personal data the same protection it has in the EU law and or UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EU.
We may be obligated to disclose any personal data to any relevant competent authority as may be required under the Law from time to time in any of the following situations:
- To protect the Company’s rights and/or comply with any court order or judicial proceedings.
- To avoid any potential fraud
- To conform with the Law or Comply with legal proceedings
- To protect and defend the rights or property of the Company’s website(s)
- To act in urgent cases to protect the personal safety of users of the company, its website or the public
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
8.1 How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for ten years after they cease being customers.
In some circumstances you can ask us to delete your data: see your Legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please contact us at dpo@jeton.com in order to find out more about these rights, which are given below:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
9.1 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
9.2 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9.3 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated
10. Merchant Information and Confidentiality
We gather, use and may disclose data on our merchant accounts. When a merchant registers for a Jeton App Account, they are required to provide information about their business in order to perform relevant credit and risk assessments. This includes collecting information about merchant’s key controllers, the directors, partners, and shareholders and confidential information. Jeton shall use your Confidential Information only for the purposes of the evaluation set out in the Terms and Conditions and privacy policy and not for any other commercial or operational purpose, nor in connection with any similar project undertaken by it, nor in any manner detrimental to you, its affiliates or their respective representatives. In addition to these specific obligations, Jeton shall protect and safeguard your confidential information with at least the same degree of care with which it protects and safeguards its own confidential information.
By accepting the Terms and Conditions and privacy policy, you also agree that you shall not use or disclose Jeton's Confidential Information other than the way Jeton uses or discloses Your Confidential Information.
This information is used to verify our merchants and their key controllers. This includes verifying certain data provided by our merchants and reviewing their eligibility to use our product and services. Third party partners may be used to validate the information provided by you at account registration.
Jeton reserves the right to periodically review merchant accounts. This may involve the request of a credit reference from a credit or fraud agency on any merchant account. As part of this review Jeton reserves the right to close an account based on the information found.
For different merchant accounts, we may collect information about a merchant's business and online profile in order to review a merchant’s size, customer base, and expected transactional activity.
11. Glossary Lawful Basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
11.1 Third Parties
11.1.1 External Third Parties
- Service and technology providers acting as processors based in or outside EEA who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in third countries who provide [consultancy, banking, legal, insurance and accounting services].
- Regulators and other authorities acting as processors or joint controllers based in or outside of EEA who require reporting of processing activities in certain circumstances.
11.2 Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful, but you do not want us to erase
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal rights,
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use your data.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine- readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
11.3 Changes to this privacy statement
We may update this Privacy Statement from time to time by publishing a new version on our website. You should check this page occasionally to ensure You are happy with any changes. If the changes are substantial, we may notify you of changes by email.
11.4 Contact information
Further information and/or queries and/or requests regarding the processing of Your personal data and any of Your rights with respect to Your personal data can be requested by contacting us in writing as follows:
By email: dpo@jeton.com
By phone: +35725588665
By post: Vashiotis Seafront Offices3107, 28 October Ave 364,Office no :402Limassol, Cyprus
INTRODUCTION
Welcome to the privacy policy of LA Orange Ltd (trading as Jeton).
Jeton respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This privacy policy supplements our Terms & Conditions, please refer to them for any defined terms referred to in this privacy policy not defined in this policy.
This privacy policy applies to your personal information when you (or the business entity you represent) access our website or apply for use of our products and services and when you use our products and services. If you choose not to give Us Your personal information, it may delay or prevent us from meeting our obligations. We may be unable or prohibited to provide services to you (or the business entity you represent). Further, We may terminate provision of services to you (or the business entity you represent).
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
- [IMPORTANT INFORMATION AND WHO WE ARE]
- [THE DATA WE COLLECT ABOUT YOU]
- [HOW IS YOUR PERSONAL DATA COLLECTED?]
- [HOW WE USE YOUR PERSONAL DATA]
- [DISCLOSURES OF YOUR PERSONAL DATA]
- [INTERNATIONAL TRANSFERS]
- [DATA SECURITY]
- [DATA RETENTION]
- [YOUR LEGAL RIGHTS]
- [GLOSSARY]
IMPORTANT INFORMATION AND WHO WE ARE
Purpose of this privacy policy
This privacy policy aims to give you information on how Jeton collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to use Jeton’s products and services.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Jeton is made up of different legal entities, details of which can be found here: www.jeton.uk This privacy policy is issued on behalf of the Jeton Group so when we mention "Jeton", "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Jeton Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Jeton is the controller and responsible for this website.
We have appointed a team who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the team using the details set out below.
Contact details: privacy@jeton.com
If you have any questions about this privacy policy or our privacy practices, please contact our relevant team.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated in October 2021.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements nor their operations. When you leave our website, we encourage you to read the privacy policy of every website you visit.
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender, ID document number, Photo of individual registering, industry type, purpose of Account.
- Contact Data includes email address and telephone
- Financial Data includes bank account and payment card details and payment methods issued by third party institutions linked to Jeton
- Transaction Data includes date, time, amount, devices associated with the transaction, IP address of sender and receiver, senders name and registration information, receiver's name and registration information, messages sent or received with the payment, device information used to facilitate the payment and the payment instrument
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, information about your behaviour, feedback and survey
- Usage Data includes information about how you use our website, products and
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the Terms & Conditions, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products and services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
- analytics providers such as Google based outside the EU;
- advertising networks inside or outside the EU; and
- search information providers inside or outside the
- Contact, financial and transaction data from providers of technical and payment servicesbased inside or outside the
- Identity and contact data from data brokers or aggregators based inside or outside the
- Identity and contact data from publicly available sources such as business registers andthe electoral register based in your
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract, we are about to enter into or have entered intowith you.
- Where it is necessary for our legitimate interests (or those of a third party) and yourinterests and fundamental rights do not override those
- Where we need to comply with a legal
See below (pg. 14) to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please, contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new customer and to ensure your continued eligibility as a customer. We may only make positive decisions (to register you or confirm your eligibility) automatically and we will not make negative automated decisions about you. | (a) Identity (b) Contact | Performance of a contract with you |
| To process and provide services including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due tous) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study howcustomers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, todevelop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, customer support, reporting andhosting of data and improvements to the website and services) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, todevelop them, to grow our businessand to inform our marketingstrategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to youabout products or servicesthat may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how wedecide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of use of Your Account including transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible
with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your information with trusted third parties when:
- providing you with special features (services) upon your request (including J- Business)
- responding to a subpoena, warrant, court order, or as otherwise required to by law
- conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so;
- Interacting with our approved business service partners who are held to contractual and legal regulations as to how they are permitted to handle your data; and,
- Gathering your IP address, browser type, access times to improve our site
We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our Alternatively, we may seek to acquire other businesses or merge with them.If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We share your personal data within the Jeton Group. This will involve transferring your data outside the EU wherever members of the Group are located.
Many of our external third parties are based outside the EU so their processing of your personal data will involve a transfer of data outside the EU.
Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to providean adequate level of protection for personal
- Where we use certain service providers, we may use specific contracts approved for usein the EU which give personal data the same protection it has in the
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EU.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for seven years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see your Legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please contact us at privacy@jeton.com in order to find out more about these
rights, which are given below:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
MERCHANT INFORMATION AND CONFIDENTIALITY
We gather, use and may disclose data on our merchant accounts. When a merchant registers for a Jeton Account, they are required to provide information about their business in order to perform relevant credit and risk assessments. This includes collecting information about merchant’s key controllers, the directors, partners, and shareholders and confidential information. Jeton shall use your Confidential Information only for the purposes of the evaluation set out in the Terms and Conditions and privacy policy and not for any other commercial or operational purpose, nor in connection with any similar project undertaken by it, nor in any manner detrimental to you, its affiliates or their respective representatives. In addition to these specific obligations, Jeton shall protect and safeguard your confidential information with at least the same degree of care with which it protects and safeguards its own confidential information.
By accepting the Terms and Conditions and privacy policy, you also agree that you shall not use or disclose Jeton's Confidential Information other than the way Jeton uses or discloses Your Confidential Information.
This information is used to verify our merchants and their key controllers. This includes verifying certain data provided by our merchants and reviewing their eligibility to use our product and services. Third party partners may be used to validate the information provided by you at account registration.
Jeton reserves the right to periodically review merchant accounts. This may involve the request of a credit reference from a credit or fraud agency on any merchant account. As partof this review Jeton reserves the right to close an account based on the information found.
For different merchant accounts, we may collect information about a merchant's business and online profile in order to review a merchant’s size, customer base, and expected transactional activity.
GLOSSARY LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES
External Third Parties
- Service and technology providers acting as processors based in or outside EEA who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in third countries who provide [consultancy, banking, legal, insurance and accounting services].
- Regulators and other authorities acting as processors or joint controllers based in or outside of EEA who require reporting of processing activities in certain
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful, but you do not want us to erase
- Where you need us to hold the data even if we no longer require it as you need it toestablish, exercise or defend legal
- You have objected to our use of your data, but we need to verify whether we haveoverriding legitimate grounds to use
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine- readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
