Algemene voorwaarden JetonCash

JetonCash Terms and Conditions

JetonCash Terms and Conditions applicable to JetonCash and Jeton Services (as defined below). Please read them carefully. If You do not agree with them, please do not purchase and use a JetonCash.

1. Content

The headings are for reference only and do not affect construction and interpretation.

2. Definitions

The following capitalized terms have the following meanings in these Terms and Conditions:

Cookie Policy – Our Cookie Policy concerning JetonCash, Jeton Services and the Website available on the Website, as may be amended from time to time.

Customer Support Service – Our customer support service available for any questions You may have.

Distributor – a legal person, commercial or business entity that has a contract with JetonCash to distribute JetonCash, including its authorised retailers, if any.

JetonCash Services – payment services provided by Jeton including activities required for operations with JetonCash, validation of JetonCash, identity verification and security checks, execution of Transactions, issuance and redemption of JetonCash and other activities, as described in these Terms and Conditions.

JetonCash – the product of and a brand name of JetonCash by Jeton.

Fees – fees and charges levied by Us for use of a JetonCash and Jeton Services.

Holder – a person that meets all the eligibility requirements set in these Terms and Conditions and that purchases a JetonCash from a Distributor (or its authorised retailer), thereby agreeing on these Terms and Conditions.

Issue Date – has the meaning set in Section 8.2 of these Terms and Conditions.

Participating Merchant – a legal person, commercial or business entity that meets all the eligibility requirements set by Jeton, has a contract with Jeton and is enabled to accept payments made by submitting JetonCash to it and that has integrated JetonCash into its payment processing system.

personal information – information that relates to an individual and on that basis makes the individual distinguishable from other individuals.

Privacy Policy – Our Jeton Privacy Policy concerning JetonCash, Jeton Services and the Website available on the Website, as may be amended from time to time.

Jeton, We, Us or Our – Jeton Bank Limited, a company incorporated under the laws of Commonwealth of Dominica, and thus to provide payment services in the Territory as further described in these Terms and Conditions.

redeem, redeeming, or redemption – converting monetary value stored in a JetonCash to monetary value at Participating Merchant

Terms and Conditions – these JetonCash Terms and Conditions available on the Website and as may be amended from time to time under these JetonCash Terms and Conditions.

Territory - Worldwide (subject to acceptance policy and availability of the services) excluding countries in the European Economic Area (EEA), Republic of Georgia and the United Kingdom

Transaction – a transfer of monetary value by debiting Your JetonCash and concurrent crediting to a Merchant’s account as instructed and consented to by You under these Terms and Conditions.

Use By Date – has the meaning set in Section 8.3 of these Terms and Conditions.

Website – the website branded as Jetoncash and referring to domain https://www.jeton.com

You, Your or Yourself – you, the Holder that purchases a JetonCash from a Distributor (or its authorised retailer), thereby agreeing on these Terms and Conditions.

3 Scope

3.1 These Terms and Conditions together with the Cookie Policy and Privacy Policy constitute and create a legally binding agreement between You and Us as a legal basis for purchasing and using a JetonCash and applying, accessing, using and receiving JetonCash Services.

3.2 These Terms and Conditions are effective and form a legally binding contract between You and Us for an unlimited period unless terminated as described herein. These Terms and Conditions apply from the date when You confirm Your agreement to them by purchasing a JetonCash from a Distributor (or its authorised retailer). You confirm that You accept and agree that any purchase of a JetonCash by You constitutes Your acceptance of these Terms and Conditions. You confirm that You are acting on Your own behalf and not for any other person. Your consent and agreement to these Terms and Conditions is a condition precedent for purchasing and using a JetonCash and applying, accessing and using JetonCash Services.

3.3 We recommend that You download or print a copy of these Terms and Conditions and store it for Your records and future reference.

4. Contacting

4.1 If You have any questions about these Terms and Conditions or any of Your dealings with Us, You can contact Our Customer Support Service:

5. JetonCash and JetonCash Services

5.1 JetonCash is a payment instrument. It is an individually and uniquely encoded 19 (nineteen) digit voucher code (“PIN number”) in multiple currencies with availability varying by country issued upon a payment by You. Each PIN number applies to a single JetonCash for a single stated face value and currency.

5.2 JetonCash Services provide an online validation of the submitted JetonCash to a Participating Merchant enabling to make a payment for goods or services purchased from the Participating Merchant to be confirmed. You may use a JetonCash to make a payment for goods or services purchased from a Participating Merchant upon a condition that the JetonCash submitted to Us for validation matches with Our issuing records.

5.3 We may ask your personal information for any verification of the identity of the person submitting a JetonCash for validation. Notwithstanding the foregoing, We are entitled to rely on the act of submission as a warranty that the person submitting the JetonCash (You) is the rightful Holder of the JetonCash as set forth in Section 8.2 of these Terms and Conditions and is entitled to use it.

5.4 You may redeem funds from Your JetonCash by following the procedure described in Section 11 of these Terms and Conditions.

5.5 By accepting these Terms and Conditions You accept and agree that: Jeton does not pay You interest on the value of the JetonCash. You are responsible at Your own expense to ensure that Your computer systems and information technology solutions and available payment instruments are suitable for purchasing and using JetonCash and applying, accessing and using JetonCash Services.

6. Eligibility

6.1 In order to purchase and use a JetonCash and use JetonCash Services, You must be at least 18 years old and/or of the age of majority in Your country of residence. By purchasing and using a JetonCash You declare that You comply with these rules. We may require You at any time to give evidence of Your age;You must not be in default of these Terms and Conditions.

6.2 You may only purchase and use a JetonCash and apply, access and use JetonCash Services, if it is legal to do so in Your country of residence. By purchasing and using a JetonCash and using JetonCash Services You represent and warrant to Us that Your purchase or use of an JetonCash or use of JetonCash Services do not violate any law applicable to You in Your country of residence. You will indemnify Us against losses We incur in connection with a breach of this requirement.

6.3 You must have the legal capacity and unrestricted rights to agree to these Terms and Conditions as well as to the Complaints Policy, Cookie Policy, and Privacy Policy.

7. Distributors

7.1 You can purchase JetonCash from Distributors (or from their authorised retailers) that are contracted by Jeton to distribute JetonCash and are listed on Our Website or as otherwise made known to You by Us.

7.2 It is prohibited to purchase, sale or trade in JetonCash via unauthorised websites and internet exchange/trading platforms (“exchange platforms”). This prohibition explicitly refers to the exchange platforms, where JetonCash and their PIN numbers are offered for sale or traded illegally. A purchase of a JetonCash by means of distance communications is allowed exclusively through the Distributors (or from their authorised retailers).

8. Purchase of a JetonCash

8.1 You can purchase a JetonCash only from a Distributor (or from its authorised retailer).

8.2 In relation to any purchase of a JetonCash You are a Holder of the JetonCash. You become the Holder of the JetonCash by receiving the JetonCash from a Distributor (or from its authorised retailer). The date when You become the Holder of the JetonCash is the “Issue Date” of that JetonCash. We may ask you relevant personal requirement for You cease to be the Holder of the JetonCash on the date when JetonCash is permanently invalidated by Us in accordance with these Terms and Conditions; or the JetonCash’s PIN number and value is redeemed in full with Participating Merchant(s) and validated by Us, which implies that no remaining value is left on the JetonCash as result of redemption in accordance with these Terms and Conditions.

8.3 Each JetonCash received from a Distributor (or from its authorised retailer) will be valid for 1 (one) year starting from the date when You become the Holder of a JetonCash (“Use by Date”).

8.4 You may purchase from a Distributor (or from its authorised retailer), subject to the processes deployed by Us to detect and prevent fraud.

8.5 You must keep a proof of purchase of an JetonCash, including the original JetonCash receipt, and this proof of purchase may be requested by Us (in addition to any other information We may reasonably require You to provide) to establish that You are the Holder of the JetonCash as set in Section 8.2 above.

8.6 If You do not submit Your JetonCash to a Participating Merchant on or before the Use By Date, the JetonCash will no longer be usable for making a Transaction and We are under no obligation to validate it and these Terms and Conditions will terminate on the day after the Use By Date.

9. Using a JetonCash

9.1 You may use a JetonCash to make a payment to a Participating Merchant for purchase of goods or services starting from the JetonCash’s Issue Date up to and including to its Use By Date.

9.2 You may use Your JetonCash to purchase goods and services from Participating Merchants up to a total of the remaining value of Your JetonCash.

9.3 In order to authorise a Transaction, You must submit Your JetonCash’s PIN number and face value to a Participating Merchant. We will consider a Transaction to be authorized if it is initiated and consented by submitting a JetonCash’s PIN number and its face value to a Participating Merchant following the procedure provided on the Participating Merchant’s website. If Your JetonCash is valid, We will process and execute a Transaction, which is authorised, initiated and consented according to these Terms and Conditions.

9.4 A Transaction will be regarded as initiated by You when You insert the information required in a form of payment order available on a Participating Merchant’s website by following the procedure on a Participating Merchant’s website.

9.5 Your consent to execute the Transaction is given at the moment when You have confirmed it by submitting Your JetonCash’s PIN number and face value to a Participating Merchant by following the procedure on the Participating Merchant’s website.

9.6 You may not revoke Your request to execute a Transaction once You have consented to execute (confirmed) the Transaction. You are fully responsible for payment orders You give. If a Transaction is executed in line with a payment order consented to (confirmed) by You, You acknowledge and agree that the Transaction was correctly executed by Us. You acknowledge and agree that all executed Transactions are final and not reversible.

9.7 By submitting Your JetonCash’s PIN number and face value to a Participating Merchant, You irrevocably authorise the Participating Merchant to request that We deduct the funds from Your JetonCash for the relevant goods or services purchased from the Participating Merchant. At the same time You irrevocably authorise Us to process a Transaction and authorise a payment to the Participating Merchant.

9.8 Upon submission of a JetonCash’s PIN number and face value to a Participating Merchant and presentation by the Participating Merchant to Us of the JetonCash’s PIN number and face value, We will validate the JetonCash and will advise the Participating Merchant of the validity of the JetonCash or otherwise of the submission.

9.9 If We advise a Participating Merchant that the submission of a JetonCash is valid, the Participating Merchant may accept such advice and proceed to accept the JetonCash as a payment. After having done so, We have no means of subsequently withdrawing such validation and the JetonCash and its PIN number regardless of whether its value has been redeemed in full or only partially. Any given JetonCash can be used multiple times until its balance is fully redeemed. As soon as the balance is fully redeemed the JetonCash is considered used and cannot be used again.

10. Security of a JetonCash

10.1 You are solely responsible for the security and integrity of Your JetonCash. You must keep Your JetonCash’s PIN number, serial number (if any) and other credentials and information and/or documents specific to Your JetonCash confidential and in a safe and secure place at all times and You must never disclose them to a third party. You agree to take reasonable steps to keep the security and integrity of Your JetonCash. We are not responsible for losses arising out of Your failure to keep Your JetonCash secure.

10.2 If Your JetonCash is lost or stolen or if You render it in unreadable in any way to Us or a Participating Merchant, You may lose some or all of the funds in the JetonCash. We will not be able to assist You or to refund the value of the JetonCash. If Your JetonCash is lost or stolen, You must contact Our Customer Support Service without undue delay via e-mail or live-chat on the Website and request that the lost or stolen JetonCash is cancelled. You will be required to prove that You are the rightful Holder of the JetonCash as set in Section 8.2 and Section 21.4 of these Terms and Conditions. We have an absolute discretion to refuse to issue or to delay issuing of a replacement JetonCash if We reasonably suspect that You have acted fraudulently or due to Your failure through intent or gross negligence have failed to comply with these Terms and Conditions. If the value of the replacement JetonCash is higher than the value of the lost or stolen JetonCash, You will be required to pay additional funds to Us to cover the difference.

10.3 You acknowledge that We are entitled to act on any request submitted through a Participating Merchant’s website for the validation of a JetonCash without enquiry into the identity or entitlement of its Holder. We are not obliged to undertake any verification of whether the person submitting the JetonCash’s PIN number and face value to Us via a Participating Merchant is the Holder of, or is otherwise entitled to use, the JetonCash. ATransaction made by using Your JetonCash will be regarded as valid after Your JetonCash’s PIN number and face value was correctly submitted to a Participating Merchant. We may assume that a person who correctly enters Your JetonCash’s PIN number and face value has unrestricted rights to access and use Your JetonCash, including, but not limited to, authorize, initiate and consent a Transaction. We are entitled to treat any activity by that person as valid and authorised by You.

10.4 You must take all reasonable care to ensure that Your e-mail address is secure and only accessed by You, as Your e-mail address may be used to issue a replacement JetonCash for You and We may use it to communicate with You about the security or redemption of Your JetonCash. If someone tries to access or compromise Your e-mail address notified to Us without Your authority, You should, without undue delay after becoming aware of this, contact the Customer Support Service and let Us know Your new e-mail address to be used by Us. Any undue delay in notifying Us may result in Your losses.

10.5 You should at Your own expense provide and maintain in efficient and safe operating order all hardware, software and other facilities and any communications network (including access to a public telecommunications system) used for purchasing, using or redeeming Your JetonCash and using JetonCash Services. In any case You should tell Us as soon as You can if You notice that something is wrong with Your JetonCash, JetonCash Services or Our Website, or if anything looks different. You must let Us have any information We ask for about what happened.

11. Redemption of a JetonCash

11.1 JetonCash may be redeemed at a Participating Merchant starting from its Issue Date till its’ Use by Date and during a period of 1(one) year after the date on which these Terms and Conditions terminate; the JetonCash must be unused (i.e. its PIN number and face value shall not submitted to a Participating Merchant for validation).

11.2. To enable Us to comply with Our legal obligations, We may ask You to provide Us with certain other information before We can process Your redemption request with Participating Merchant, including a proof of Your identity and address. Your personal information will be processed by Us in line with applicable data and privacy laws and regulations and as provided for in Our Privacy Policy.

11.3 You must ensure that the payment details You provide for are correct and complete. We are not liable for sending funds to the wrong payment account because incorrect payment details were provided by You.

11.4 You acknowledge and agree that all redemptions out of Your JetonCash are final and not reversible.

11.5 We reserve the right to decline Your request to redeem a JetonCash if You cannot prove that You are the rightful Holder of the JetonCash as provided for by Section 8.2 and Section 21.4 of these Terms and Conditions.

11.6 Domestic laws of certain countries may prevent a JetonCash from being redeemed in some countries. We are not liable for refunds, losses or compensation relating to countries where redeeming of a JetonCash is not permitted and You should satisfy Yourself as to such domestic laws before purchasing an JetonCash.

12. Information on activities with a JetonCash

12.1 If You found that Your JetonCash is defective You must contact Our Customer Support Service as soon as possible. If We have not found that it is invalid, We will issue a refund or issue a replacement JetonCash to You for the same value as the value of Your defective JetonCash. If the value of the replacement JetonCash is higher than the value of the defective JetonCash, You will be required to pay additional funds to Us to cover the difference.

12.2 If You found that Your JetonCash is invalidated by Us, please see Section 21 of these Terms and Conditions.

12.3 When using a JetonCash for making a payment to a Participating Merchant You must keep Your own records of the payment.

13. Prohibited Transactions

13.1 It is Your sole responsibility to ensure that You do not use a JetonCash and JetonCash Services for a Transaction that may be considered illegal in Your country of residence. You must not use a JetonCash and JetonCash Services for any illegal purpose.

13.2 Domestic law of certain countries may limit the use of a JetonCash for making payments for goods or services to only those Participating Merchants that operate within the country where the JetonCash was issued. You should satisfy Yourself that a Participating Merchant can accept a JetonCash issued in Your country before submitting the JetonCash to the Participating Merchant.

13.3 You must not engage in any of the following:

  • use a JetonCash and JetonCash Services for any purpose contrary to laws, contracts, statutes or regulations that apply to You, including without limitation, those concerning money laundering, fraud, criminal activity, financial services, unfair competition or consumer protection;
  • use a JetonCash and JetonCash Services for gambling activities in a country where such activities are illegal under its domestic laws;
  • use a JetonCash and JetonCash Services in a manner that may result in abuse of a bank's reversal process, credit card system or violation of credit card association rules; and
  • refuse to cooperate in an investigation to confirm Your identity or information You provide to Us or refuse to let Us have information or documents that We shall receive from You under any applicable law and these Terms and Conditions.

This list is not exhaustive, and it is Your responsibility to ensure that You do not use a JetonCash and JetonCash Services for purposes that may be considered illegal in Your country of residence or location.

14. Fees

14.1 You may be asked to pay applicable Fees for JetonCash Services. If You are unclear as to an applicable Fee, please contact Customer Support Service before purchasing or redeeming a JetonCash or consenting (confirming) a Transaction. All Fees are due immediately. Fees payable by You will be deducted from the balance on Your JetonCash and You authorise Us to do so.

14.2 Wherever a currency conversion is required to execute a Transaction or to redeem a JetonCash, upon receipt of Your request to execute a Transaction or to redeem a JetonCash, We will automatically calculate the currency conversion using rates provided by our own financial information. You agree and confirm that changes in currency conversion rates will apply immediately and without prior notice to You.

14.3 You should be aware that Participating Merchants may charge an additional fee for the purchase of their goods or use of their services. You are responsible for confirming these fees on the Participating Merchant's website prior to concluding a Transaction. When using a JetonCash for making a payment to a Participating Merchant, You may also have to pay applicable third party fees (financial institution or association or other payment service providers). We cannot make available details of fees charged by third parties and We cannot be held liable for those fees. By agreeing to these Terms and Conditions, You confirm that You have understood this.

14.5 You authorise Us to debit from the balance of unused value of Your JetonCash applicable Fees in relation to a Transaction.

15. Liability

15.1 If You notify Us without undue delay and in any event no later than 13 (thirteen) months after the date of becoming aware of the existence of a Transaction which was defectively executed without observing Your payment order submitted under these Terms and Conditions (“Incorrect Transaction”) or of the existence of Your payment order in regard of which the Your JetonCash was debited but which We did not execute under these Terms and Conditions due to Our gross negligence (“Non-executed Transaction”), You will receive without undue delay a refund of the Incorrect Transaction or Non-executed Transaction, including all Fees deducted therefrom (if any). We will issue a refund or issue a replacement JetonCash to You for the same value as the value if the Incorrect Transaction or Non-executed Transaction. If the value of the replacement JetonCash is higher than the value of the JetonCash used in connection with the Incorrect Transaction or Non-executed Transaction, You will be required to pay additional funds to Us to cover the difference.

15.2 If You notify Us without undue delay and in any event no later than 13 (thirteen) months after the debit date of becoming aware of the existence of a Transaction which due to Our gross negligence was executed late without observing the provisions of these Terms of Conditions (“Late Transaction”), We will ensure that the credit value date for the Participating Merchant account is no later than the date on which the amount would have been dated if the Transaction had been executed correctly.

15.3 If an Incorrect Transaction, Late Transaction or Non-executed Transaction occurs, then and upon receipt of Your request We will assist in tracing the Incorrect Transaction, Late Transaction or Non-executed Transaction and will notify You of the outcome, free of charge.

15.4 You should satisfy Yourself that a merchant is a Participating Merchant before submitting the JetonCash to a merchant as payment. We are not liable for any loss under any circumstances resulting from the presentation of a JetonCash to anyone that is not a Participating Merchant.

15.5 You agree to indemnify Us, Our employees, affiliates, subsidiaries, agents and subcontractors from and against claims brought by third parties against Us, Our employees, affiliates, subsidiaries, agents or subcontractors relating to Your use of JetonCash and JetonCash Services with respect to claims, losses, damages, expenses and liabilities suffered or incurred by Us, Our employees, affiliates, subsidiaries, agents or subcontractors as a result of Your breach of these Terms and Conditions or any applicable law. This provision survives termination of the legal relations between You and Us. We have an absolute discretion to refuse to issue or to delay issuing of a replacement JetonCash if We reasonably suspect that You have acted fraudulently or due to Your failure through intent or gross negligence have failed to comply with these Terms and Conditions.

15.6 You are fully responsible for goods or services purchased by You that are settled through Your submission of a JetonCash and use of JetonCash Services. We disclaim liability and We will not be held liable or responsible at all for the quality, safety, legality or delivery of goods purchased or services received by You in return for the value of Your JetonCash, including charges, taxes or other duties in relation to goods or services, nor do We provide a warranty or guarantee for those goods and services.

15.7 In no event will We, Our employees, affiliates, subsidiaries, agents or subcontractors be held liable or responsible in any way to You or a third party for indirect, special, consequential, punitive or incidental damages, loss of opportunity, loss of profits, loss of use of data, interruption of business, and/or loss of reputation, whether based on negligence, wilful misconduct, tort (non-contractual liability), contract (including without limitation fundamental breach or breach of a fundamental term) or any other theory of law. We will not be liable or responsible in any way for losses incurred by You or third parties due to Our compliance with legal and regulatory requirements. We will not be liable for assessing or paying taxes, duties or other charges that arise from the underlying Transactions between You and Participating Merchants.

15.8 Our liability under these Terms and Conditions, whatever its basis, will not exceed the face value of the JetonCash that is issued to and purchased by You in accordance with these Terms and Conditions.

16. Warranties and Disclaimers

16.1 We may at Our discretion decide to discontinue or restrict sale of JetonCash and JetonCash Services in other countries at any time and without a prior notice. We give no warranty or representation that JetonCashs and JetonCash Services will be available at all times.

16.2 We make no representations or warranties as to continuous, uninterrupted or secure use of JetonCashs and possibility to use JetonCash Services, which may be affected by factors beyond Our control, or which may require periodic testing, repair, upgrade or maintenance.

16.3 We assume that before purchasing a JetonCash, You have established that purchase of JetonCash does not violate the law in Your country of residence and location. You warrant that You are not violating any applicable law by Your purchase or use of the JetonCash and use of JetonCash Services and You agree to indemnify Us, Our employees, affiliates, subsidiaries, agents and subcontractors, from any and all liability that might arise from Your purchase or use of JetonCash and use of JetonCash Services in violation of any law.

16.4 We make no express warranty to You about an JetonCash and JetonCash Services and We expressly disclaim all implied and statutory warranties, including, without limitation, any warranty of fitness for a particular purpose, except where a specific implied or statutory warranty cannot be disclaimed under any applicable law or except as otherwise expressly set in these Terms and Conditions.

16.5 Neither We or any of Our affiliates, subsidiaries, agents or subcontractors are responsible for any claim, loss or damage suffered or incurred by You or any third party, unless it was caused as a direct result of Us or any of Our affiliates, subsidiaries, agents or subcontractors acting fraudulently or as a direct result of Our or any of Our affiliates, subsidiaries, agents or subcontractors gross negligence, or under legal and regulatory requirements We are not allowed to exclude or limit Our liability with respect to a specific situation or event. Under no circumstances will We be liable for any claim, loss or damage caused or alleged to be caused by any of the following:

  • Errors committed by you in providing a payment order for a transaction or request for a redemption of a JetonCash.
  • Use of your JetonCash by a person that correctly entered its PIN number and face value and submitted it to a participating merchant without your authority.
  • Fraudulent or wrongful acts due to your failure through intent or gross negligence.
  • Fraud or misrepresentation committed by a participating merchant.
  • There was no way we could have reasonably predicted your loss when you placed your request to execute a transaction.
  • Errors or omissions in the Website content.
  • Misuse of or inability to use the Website, whether due to reasons within our control or not.
  • Delays, losses, errors, or omissions caused by the failure, interruption, infiltration, or corruption of any hardware, software, or other telecommunications or data transmission system.
  • Interception or seizure under applicable law.
  • We do not follow an instruction or request from you for a reason set in these Terms and Conditions.
  • Your violation of any applicable law.
  • Due to our compliance with any applicable law or with any recommendations, decrees, or instructions issued by a government authority or recognized body for the prevention of crime, or effective court order.
  • We fail to validate a JetonCash, execute a transaction, or render JetonCash services due to abnormal and unforeseeable circumstances beyond our control so that we could not follow these Terms and Conditions despite our best efforts to do so.

16.6 Notwithstanding anything else set in these Terms and Conditions, a JetonCash is issued and JetonCash Services are provided “as is”. We make no representations or warranties of any kind, whether express, implied, statutory or otherwise about an JetonCash and JetonCash Services, including, without limitation, any warranty that JetonCash Services will be uninterrupted, error-free or free of harmful components, or that any information and data, including Your data, will be secure or not otherwise lost or damaged. Except to the extent prohibited by any applicable law, We disclaim all warranties, including implied warranties of merchantability, satisfactory quality and fitness for a particular purpose, non-infringement, and quiet enjoyment.

17. Security validation and verification checks

17.1 You acknowledge that purchase and usage of a JetonCash under these Terms and Conditions require different types of identity and security validation and verification checks, including use of third-party validation and verification systems, and You agree to submit to these checks if You choose an option to which these checks apply; and We may validate and verify any information or data You give Us.

18. Privacy

18.1 Our Privacy Policy forms part of these Terms and Conditions. By accepting these Terms and Conditions, You also agree to the Privacy Policy available on the Website. You should review the Privacy Policy before agreeing to these Terms and Conditions.

18.2 You acknowledge and accept that when speaking to members of Our Customer Support Service, Your call may be monitored and/or recorded for quality assurance, security and fraud detection purposes; for security and fraud detection purposes We keep Your records even after these Terms and Conditions are terminated for identity validation and verification purposes, We may make the following information, if it is in Our possession, available to a Participating Merchant to which You have submitted an JetonCash: Your name and last name, legal jurisdiction, country of residence or location, address, e-mail address, and/or IP address.

18.3 You further acknowledge and undertake to maintain the confidentiality of information, including, the confidentiality of technical and financial information, You receive while using an JetonCash or using JetonCash Services about Us, Distributors and Participating Merchants, or Our technology and You undertake to use this information only in connection with JetonCash and JetonCash Services.

19. Complaints Procedure

19.1 If you are unhappy in any way with JetonCash or the way our service is managed, You should contact Our Customer Support Service, so we can investigate the circumstances for you. Any complaints you make will be dealt with quickly and fairly.

20. Disputes with Participating Merchants

20.1 Jeton have no involvement in any contract or other dealings You have with a Participating Merchant. Jeton shall not be liable in any way under the terms of that contract or other dealings or in any way arising therefrom.

20.2 Any refund of a payment resulting from a claim against a Participating Merchant is subject to the Participating Merchant's own terms and conditions of business and refund policy. You should make Yourself aware of such terms and policies before submitting Your JetonCash to the Participating Merchant.

21. Suspending and temporarily and permanently invalidating a JetonCash

21.1 All JetonCash, including their issuance and redemption, are monitored to ensure compliance with Our obligations set in the applicable laws and are monitored to determine any irregular, unusual or suspicious activity or transaction.

21.2 We may at Our discretion temporarily or permanently invalidate Your JetonCash and terminate these Terms and Conditions at any time, including, but not limited to, for any of the following reasons:

  • We suspect that Your JetonCash is not purchased in line with these Terms and Conditions;
  • We suspect unauthorized use of Your JetonCash for trade purposes;
  • The face value of JetonCashs held by You exceeds the limit stated in Section 8.5 of these Terms and Conditions;
  • We suspect illegal use or fraudulent use of Your JetonCash;
  • We have reasonable grounds to believe that You have seriously or persistently broken any provision of these Terms and Conditions;
  • We have reasonable grounds to believe that Your JetonCash is or has been used in connection with unauthorized or unusual credit/debit card or bank account use, including without limitation, notice of the same by Your bank or credit/debit card issuer;
  • You give Us false information or document(s) at any time;
  • You abuse the reversal or chargeback process through Your bank or credit card company;
  • You refuse when requested to cooperate with an investigation or to provide adequate confirmation of identity or other identity or security information;
  • Your JetonCash has been used, attempted to be used, or allegedly used in or to facilitate criminal or other illegal or fraudulent activity against Us or someone else;
  • We believe that Your JetonCash or activities pose a security, credit, or fraud risk to Us;
  • We are complying with money laundering or terrorist financing investigations conducted by government authorities, agencies, or commissions;
  • You violate or We have reason to believe that You are in violation of any law applicable to Your use of the JetonCash or JetonCash Services; or
  • We reasonably believe that We are required to do so by any applicable law or in order to comply with recommendations, decrees, or instructions issued by a government authority or recognized body for the prevention of crime, or effective court order.

21.3 If You found that Your JetonCash is invalidated, You must contact Our Customer Support Service without undue delay in order to verify that activities in relation to all Your JetonCashs are authorised, lawful and in accordance with these Terms and Conditions. You should do so by contacting the Customer Support Service by e-mail) or via the "Support" page on the Website.

21.4 If You can prove to Our reasonable satisfaction that You are the rightful holder of an JetonCash as defined in Section 8.2 of these Terms and Conditions and that Your use of an JetonCash is lawful and in accordance with these Terms and Conditions, We will validate the JetonCash in question, issue a refund or issue a replacement JetonCashs to You for the same value as Your invalidated JetonCash. To prove that You are the rightful holder of an JetonCash as defined in Section 8.2 of these Terms and Conditions and Your use of JetonCash is lawful and in accordance with these Terms and Conditions You may be asked to provide proof of identification and Your address or location, the original JetonCash details and any other information required or actions deemed necessary for the purposes of avoiding any unauthorised use of the JetonCash and to carry out Our identity and security validation and verification checks. Your failure to do so will lead to the value of the affected JetonCash being permanently forfeited. If the value of the replacement JetonCash is higher than the value of the invalidated JetonCash, You will be required to pay additional funds to Us to cover the difference.

21.5 If We have permanently invalidated any of Your JetonCashs, We may also permanently invalidate any other JetonCash issued to or held by You.

21.6 If We suspect that You are engaging in an activity referred to in Section 21.2 above, We may contact the relevant government authority, recognised crime prevention body and other third parties and disclose details of any prohibited activities, under Our Privacy Policy or any applicable law and/or take legal action against You.

21.7 We are not liable for the validity of JetonCashs obtained from any person who is not a Jeton contracted Distributor (or its authorised retailer) or for any losses or damages resulting from the supply of JetonCashs from any such persons.

22. Termination

22.1 Due to the nature of the JetonCash product, cancellation of JetonCash is not possible. JetonCash can always be used by making deposit to the Participating Merchant.

22.2 These Terms and Conditions terminates automatically on the earlier of the date on which:

  • your JetonCash’s PIN number and value is redeemed in full of Participating Merchant(s) and validated by Us, which implies that no remaining value is left on the JetonCash as result of redemption in accordance with these Terms and Conditions;
  • Your JetonCash is permanently invalidated by Us in accordance with these Terms and Conditions;
  • the day following the Use by Date, if your JetonCash has not been used on or before the Use By Date;
  • or there are no funds in Your JetonCash.

22.3 Terminating these Terms and Conditions does not mean that We delete data (including personal information) that We hold on You. We will continue to store this data for at least 5 (five) years or longer, if so required by any applicable law.

23. Communication

23.1 We may send communications and notices to You at the e-mail address or postal address You gave Us during purchase or use of the JetonCash. You must notify us of changes to the contact details You gave Us (Your postal address, e-mail address, telephone number). If You do not notify Us straight away of any change in these details, You may not receive information that could be important or it could fall into the wrong hands.

23.2 If We wish to send a notice to You by post, We will send it to You at the most recent postal address You gave Us. If the letter sent by Us is returned as undelivered, We will stop using that address unless We are required by any applicable law to send You information by post.

23.3 All communications and notices from Us under these Terms and Conditions that are sent by e-mail will be deemed to have been given and received on the day when the e-mail was sent, unless We receive an electronic indication that the e-mail was not delivered to You; by post will be deemed to have been given and received on the 10 (tenth) day after the date of handing over a letter to a post office for dispatch but if actually received earlier – then on the day of actual receipt.

23.4 All communications and notices between You and Us must be in English or in another language if so requested by You and if Our Customer Support Service team has a member with skills to communicate in Your preferred language.

24. Changes to these Terms and Conditions

24.1 These Terms and Conditions and additional terms and conditions that may apply to JetonCash or JetonCash Services may change. We may find it necessary to change the Terms and Conditions due to changes in Fees set by Us or due to changes in any applicable law, issuance of new laws or difficulties arising with any applicable laws, or due to the technical characteristics of an JetonCash or JetonCash Services or other objective reasons from time to time. Changes to these Terms and Conditions will be implemented under the procedure set in this Section.

24.2 We will notify You before any changes to these Terms and Conditions are due to take effect. We will notify You by posting a notice of the changes on the Website. Any changes to the Terms and Conditions are effective after We post notice on the Website. If We give You notice as set forth above and You do not inform Us that You wish to terminate these Terms and Conditions, then the changes to these Terms and Conditions shall be deemed to be accepted and We will treat You as having accepted the changes. We will display a link to the new Terms and Conditions on the Website on the date when they enter into force. You may review the current Terms and Conditions before purchasing a JetonCash.

25. Miscellaneous

25.1 These Terms and Conditions are governed by the laws of Commonwealth of Dominica. A dispute related to the Terms and Conditions will be resolved exclusively by the Commonwealth of Dominica courts except where any mandatorily applicable law requires a specific dispute to be exclusively resolved by the courts of another jurisdiction.

25.2 You may not transfer, assign, subcontract or delegate Your rights, duties or obligations under these Terms and Conditions. We may without Your consent transfer and assign these Terms and Conditions or rights or obligations arising under them, subcontract and use the services of one or more of Our affiliates, subsidiaries, agents or subcontractors in order to fulfil Our obligations.

25.3 You acknowledge that any and all rights, title and interests in and to all of the material and results, and all intellectual property rights (including, but not limited to, all patents, inventions, trademark rights, copyrights and neighbouring rights, rights in software and database rights, design rights, trade secrets and know-how including the rights to registration and application for these rights) “Intellectual Property Rights” embodied in, associated or used with JetonCashs or JetonCash Services, and any payment instrument or solution We offer shall be and shall remain the sole and exclusive property of Us. You must not during or at any time after the termination of these Terms and Conditions in any way directly or indirectly dispute or contest Our ownership of the material and results, and the Intellectual Property Rights referred under this Section. You do not have a right to use, reproduce, modify or distribute Our Intellectual Property Rights.

25.4 Our failure to enforce or exercise a right under these Terms and Conditions does not amount to a waiver of that right or operate to bar the exercise or enforcement of that right in the future.

25.5 Rights and remedies available under these Terms and Conditions are cumulative and are in addition to other rights or remedies available to Us at law or in equity.

25.6 These Terms and Conditions constitute the entire agreement between You and Us with respect to the subject matter of these Terms and Conditions and supersede and replace all prior agreements relating to it.

Van plan Jeton te gebruiken voor business?

Jeton biedt de mogelijkheid betalingen te ontvangen voor goederen en diensten die u aanbiedt. Jeton Business accounts komen met eenvoudige prijzen voor uw bedrijf en met veel functies voor uw klanten.

Gebruik Jeton voor Business
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+70Betaling
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