Compliance Handling Policy

Overview of Jeton’s procedures for receiving and resolving customer complaints.

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© 2025 | www.jeton.com is owned and operated by LA Orange CY Limited (Gladstonos, 116 M. Kyprianou House, 3&4th Floor, 3032, Limassol, Cyprus.) LA Orange CY Limited trading as Jeton, is authorised by the Central Bank of Cyprus under the Electronic Money Law of 2012 and 2018 (Law 81(I)/2012) for distributing or redeeming electronic money (e-money), with Licence No: 115.1.3.66. LA Orange CY Limited has been incorporated in the Republic of Cyprus under the provisions of the Companies Law (Cap 113) with registration number HE 424807, with its registered office address at Gladstonos, 116 M. Kyprianou House, 3&4th Floor, 3032, Limassol, Cyprus. LA Orange Limited, trading as Jeton, is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for distributing or redeeming electronic money (e-money) and providing certain payment services on behalf of an e-money institution, with FCA registration number 902088. Company Name: LA ORANGE LIMITED, LEI code: 8945009645M8PD0AD211, BIC Value: ORAGGB22 (Swift Code). LA Orange Limited is registered in England and Wales, Company Number 11535714, with its registered office address at The Shard Floor 24/25, 32 London Bridge Street, London, SE1 9SG, United Kingdom. The Jeton Card Account and Card are issued by Financial House Limited, which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution under Firm Reference Number 902039.

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